Returns
At Oustcast, your satisfaction is our priority. If you are not fully satisfied with your purchase, you may return the item within 15 days of receiving it. Please ensure the item is unused, in its original condition, and packaged in the original box or wrapping.
How to Return
- Contact Us: Email us at support@oustcast.store with your order number and the reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization and detailed return instructions.
- Ship the Item: Send the item back to the address provided in the Return Authorization.
Refunds
After receiving and inspecting your returned item, we will process your refund within 15 business days. Refunds will be issued to the original payment method used during purchase.
Non-Returnable Items
Please note that certain items may not be eligible for returns. These include items that are used, damaged due to misuse, or missing their original packaging. We encourage you to review all product details carefully before making a purchase.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 15 days of receipt. We will arrange for a replacement or issue a refund as necessary, ensuring a smooth resolution.
Contact Us
If you have any questions about returns or refunds, please reach out to our support team:
PHONE: +1 270 426 2419
EMAIL:support@oustcast.store
ADDRESS: 8 THE GREEN STE R DOVER, DE 19901 USA.
Thank you for shopping with Oustcast. We value your trust and are here to make your shopping experience enjoyable and hassle-free.